Terms and Conditions

BlackChapel miniatures

Below will be explained the terms of use of this website in relation to registered and guest users.
Please read the terms of use before starting to use the website.
If you are not satisfied with the terms refrain from using this site, otherwise the use constitutes acceptance of these terms and our privacy policy.

TERMS AND CONDITIONS OF SALE

Upon acceptance of the Terms of Use and the confirmation of the purchase process, we will send an email to the customer confirming the details. The Customer shall pay the amount of your order through PayPal, Visa, Mastercard. 
In case of improper or fraudulent charge to the card used for the purchase, you must notify the company as soon as possible to make the necessary arrangements.
You may cancel the order, always before shipment. To cancel an order you may be made through the form "Contact - Customer service" or sending an e-mail to: info@blackchapelminiatures.com

SHIPPING

BlackChapel miniatures agrees to send the order through a transport agency to the direction that the Customer specify in the order form.
However, we will not responsible for any errors caused by omission or insufficient data, which can lead to non-collection of the order.

DELIVERY

The maximum delivery time is 10 working days (SPAIN) and 15 days for the rest, counting from the order confirmation.
However the actual delivery periods are in the case of Spain (2-3 days), Europe (3-5 days).
For reasons of force majeure or logistics, estimates may vary for the above, in which case the client will be duly informed.

CONDITION OF THE PACKAGE

The Customer must check the condition of the package in front to the carrier. In case of error in the order or any product damaged or incomplete shall be duly notify in the shortest possible time through our email within a maximum period of 24 h.
Also we ask them to advise us of any aspect once received the order to check their opinion about the products, delivery or the service provided.

For any doubt or suggestion, you could send your comments by email to: info@blackchapelminiatures.com